Privacy Policy — Mega Design & Build

Important Notice Regarding Text Messaging Data

Mega Design & Build does not disclose customer opt-in information — including phone numbers and consent records — to any outside parties for marketing, promotional, or any other purposes unrelated to delivering our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information:

• Name, email address, phone number, and physical address
• Payment information when you request a quote or make a purchase
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use the information we collect to:

• Provide and continually improve our remodeling and design-build services
• Process transactions and respond to quote requests
• Communicate with you about your inquiries, appointments, and service updates
• Enhance website functionality and overall user experience
• Ensure security and prevent fraudulent activity
• Maintain accurate records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support communications, and important service updates.

Opt-In & Consent:

• You will only receive messages after you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply fully with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You may cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, after which no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• All messages will be directly related to the services you have requested
• We do not send promotional content without your specific consent

Help & Support:

• Reply HELP for assistance, or contact us directly at the information listed in Section 10
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be disclosed to outside parties for marketing or promotional purposes. Information may be passed to subcontractors providing support services, such as customer service functions, strictly in support of delivering our services to you. All other use case categories exclude text messaging originator opt-in data and consent — this information will not be passed to any outside parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. How We Handle Your Information

We do not sell, rent, or trade personal information. We work with the following categories of service providers solely to operate our business and deliver the services you have requested:

Service Providers:

• Vendors who assist in our operations, such as payment processing and appointment scheduling
• SMS aggregators and delivery providers, solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and appropriate data security

Legal Compliance:

• We may disclose information if required by law, legal process, or to protect our legal rights
• This includes responding to valid law enforcement requests or court orders

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your data will remain protected under the terms of this policy

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be disclosed to any outside parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection best practices
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

No method of transmission over the Internet or electronic storage is 100% secure. We use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences across visits
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing emails by clicking “unsubscribe” in any email we send
• Opt out of SMS messages at any time by replying STOP
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the information in Section 10 below.

8. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently. This Privacy Policy applies only to information collected by Mega Design & Build.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or applicable law. The most current version will always be available on our website with the updated effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Mega Design & Build 9327 Georgia Ave, Silver Spring, MD 20910 Phone: (301) 461-6510 Website: www.megadesignandbuild.com

By using our website and services, you consent to this Privacy Policy.